Warranty Claim Policy

To initiate a warranty claim, customers must raise a request via:

https://www.digitek.net.in/pages/raise-complaint

• Physical damage, liquid damage, mishandling, or unauthorized repairs are not covered.
• Warranty is limited to manufacturing defects only.
• Using non-approved accessories will void the warranty.
• Customers bear shipping costs to the service center. Digitek covers return shipping to the customer.

Replacement requests for DOA (Dead on Arrival) products must be reported within 24 hours of delivery. Replacement may be requested within 3 days of receipt, subject to warranty verification.

Digitek reserves the right to inspect and verify the product before approving or rejecting any warranty claim.

The invoice is mandatory for warranty claims. Without a valid invoice, the claim will be considered as a paid service.

Offline customers are also required to provide a proper GST invoice for warranty claims. In the absence of valid invoice details, the request will be treated as a paid service and applicable charges will apply.