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Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
To ensure that your order reaches you swiftly and safely, digitek uses only reputable courier partners.
While Digitek attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
All orders are shipped with an invoice from IMS Mercantiles Private Limited. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at https://digitek.net.in/raise-complaint
Please allow 7 to 10 business days for your order to arrive.
Shiprocket (www.shiprocket.in) is our shipping partner, and our shipping charges are free all over India.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting https://digitek.net.in/ and clicking on https://digitek.net.in/pages/track-your-orderThis will tell you the approximate delivery time of your order and the current shipping status.
The payment methods that are available are cash on delivery and prepaid options. Digitek does not provide COD services for all pin codes. At checkout on https://digitek.net.in/.
If your order arrives visibly damaged, please contact Digitek Customer Service immediately. You can reach out to us at https://digitek.net.in/pages/raise-complaint with your order ID and images of the product. Digitek will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://digitek.net.in/pages/raise-complaint, mentioning your order ID. Digitek will dispatch a replacement or initiate a refund immediately.